Cust. Serv. Rep II (Bilingual - French)

Job Summary

Are you looking to join a stable company? One that values its contributors and is growing? Well, look no further! Dayton Parts is seeking an Inside Customer Service Representative to join our growing team!

Primary Duties

• ​Confer with customers by telephone to provide information about products or services, take, enter, or cancel orders.
• Assist in managing reports for order processing.
• Manage customer emails with accuracy and efficiency.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken and escalate to management.
• Determine charges for products requested and provide cost estimates.
• Collaborate effectively with the sales team to ensure the best customer experience.

Qualifications

• Great attention to detail.

• Excellent interpersonal skills.

• Excellent organizational, planning, problem solving and analytical skills.

• Strong written and verbal communication skills.

• Strong self-motivation and the ability to work with minimal supervision.

Education / Experience

• 2+ years of customer service experience, preferred.

• Experience with data entry and customer service software systems.

• Candidate can be based in either Canada or US

• Candidate MUST be able to speak both French and English (Bilingual)