Development Clerk

Position Summary

The City of Regina is seeking a dedicated and detail-oriented Development Clerk to join the Servicing & Infrastructure Approval branch within Planning & Development Services department. In this role, you will provide essential administrative support, coordinate branch activities, and deliver exceptional customer service to support the branch's engineering processes. If you thrive in a fast-paced environment and are passionate about contributing to the city's development projects, this is an exciting opportunity to be part of Regina's growing community.

Key Duties & Responsibilities

• Responds to external and internal customer inquires through all contact channels, determines customer needs, identifies solutions, and escalates queries as required
• Reviews internal and external technical submissions for alignment with the branch's scope of work and
• prepares engineering submissions including civil engineering drawings and modelling for distribution to the branch for comment.
• Compiles engineering comments on internal and external submissions and prepares letters and communications to the relevant customer.
• Receives applications for Infrastructure Works Agreements, including water and sewer connection agreements and surface works agreements. Evaluates applications for completeness, prepares draft agreements including initial review of engineering drawings for scope of work and permits for special conditions, processes agreement for execution by Director and distributes agreements to internal stakeholders.
• Receives and processes performance bonds and payments related to Infrastructure Works Agreements.
• Manages a complex database of branch data including Servicing Agreement files, Infrastructure Works files and other engineering submissions.
• Prepares infrastructure as-bult records for use by external Contractors on development projects.
• Actively monitors internal construction correspondence to ensure Contractors are complying with permit conditions and executed agreements. Coordinates external construction work with inspection team.
• Supports special and annual projects (new software)
• Processes operational and transactional tasks and workflows (circulations, public notices, permits, licences, mail-outs (letters), orders to comply, web posts, cash payments/management, print/microfiche requisitions)
• Composes, drafts, edits, proofreads, and formats correspondence, memos, and service requests responses
• Processes departmental invoices, journal vouchers, cash receipts, purchase/payment requisitions
• Accepts payments, processes receipts, reconciles and prepares weekly/monthly deposit
• Maintains filing systems in accordance with corporate records management policies and procedures
• Completes searches, inputs data, validates data, and generates reports and lists from programs and applications

Key Qualifications

• Completion of secondary school or equivalency plus job-related training and course work
• Minimum of nine months of previous and on-the-job administrative experience related to municipal
• infrastructure engineering, including experience with all of the following:
  • Municipal infrastructure records
  • Municipal construction agreements
  • Municipal servicing memos and models
  • compiling and proofreading technical engineering comments
• Must have experience with Bluebeam and Microsoft Access
• Knowledge of engineering principles and terminology plus office administration and customer/client services.
• Knowledge of municipal engineering agreement processes.
• Knowledge of cash receipts, processing, and reconciliation practices
• Knowledge is gained through on-the-job experience
• Knowledge of area specific concepts and practices
• Knowledge of branch as well as the broader divisions/departments
• Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including
• health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise
• software, discipline-specific software, and technology devices
• Provides front-line customer service where messages/responses may be met with frustration/rudeness
• Interacts with internal and external stakeholders to exchange engineering and application information

Working/Other Conditions

• Works in indoor office environment
• Exposure to stressful experiences/interaction with parties who are upset, angry, and/or emotionally charged