Administrative Assistant - Citizen Relations and Communications

Tasks

• Open files.
• Be the point of contact by ensuring follow-up and handling emails and phone calls from citizens.
• Greet citizens.
• Process tax payments for citizens.
• Enter data and send reports to community partners on various files handled by the department.
• Support the director.
• Assist with social media management and be available to respond to any urgent matters.
• Perform all other related tasks.

Advantages

• Quick entry into the position.
• Great work environment.
• Easily accessible by public transportation (Lionel-Groulx Metro).
• Parking available.

Job requirements

• Hold a DEP in office management, secretarial studies, or a related field.
• At least 2 years of experience in a similar role.
• Excellent command of the French language, both oral and written.
• Knowledge of laws, regulations, and practices governing the municipal sector.
• Strong knowledge of computer tools (Microsoft Office Suite).
• Knowledge of Somum and WordPress software.
• Experience in a municipal environment (an asset).

Desired profile

• Commitment and collaboration.
• Teamwork and adaptability.
• Courtesy and excellent customer service skills.