Talent Development & Learning Coordinator - National CPA Team

The opportunity.

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us execute the processes required by our CPA students to become members with their local CPA Body. The incumbent will work primarily with EY's National CPA team but will also have significant interaction with CPA students from all service lines within EY.

The CPA Student Program Coordinator is responsible for answering inquiries from CPA students regarding practical experience and educational policies and processes which lead to CPA membership. The CPA Student Program Coordinator's work includes discussions with students, performing transactions, data entry, records management and other practical experience and educational processes.

Your key responsibilities:

• Assist EY's National CPA team with implementation and communication of major processes including onboarding, registration, practical experience requirements, education requirements, annual dues, and departures
• Support and coordination of virtual/on-site training events including, identification of class participants, facility location, timing, session counts, physical/virtual class setup (including production technologies i.e. Zoom), and general course planning
• Participate in presentations and learning sessions with CPA students as a co-presenter and producer, as needed
• Maintain and update the internal education tracker with module exam registrations and exam results
• Assist in the compilation of national examination results for CPA students, including CPA Canada's Common Final Exam ("CFE");
• Assist with annual CFE celebration event planning processes
• Maintains the appropriate level of CPA practical experience and educational process knowledge, customer satisfaction, and quality metrics.
• Utilizes all available knowledge sources, procedures and tools
• Answer routine practical experience and education questions from CPA students and assist with problem solving (chat, email and phone), escalating issues as necessary
• Assists in updating practical experience and education procedures and policy documents on the firm sites (i.e. SharePoint)
• Participates in regular status update meetings with the National CPA Team; and
• Helps with special projects as necessary.

Skills and attributes for success:

• Excellent interpersonal and teamwork skills; ability to build and maintain trusted relationships
• Strong attention to detail
• Ability to remain efficient and extremely organized while handling a high volume of work; ability to prioritize and execute multiple tasks
• Strong analytical, organizational and project management skills
• Strong communication and listening skills
• Ability to take initiative and seek out answers to questions and problems
• Extremely trustworthy and capable of handling highly sensitive and confidential information
• Proficient in Excel (filters, vlookups, pivot tables or Power Query).
• Ability to learn new applications and techniques quickly and effectively (i.e. SharePoint, Qualtrics for surveys, Outlook, Zoom, Teams, etc.)
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

Ideally, you'll also have

• The ability to work independently in a fast-paced, dynamic team-oriented environment

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.