Administrative Coordinator Regional Geriatric Program

POSITION SUMMARY:

The Administrative Coordinator, ensures efficient operations of the assigned Outpatient Clinic. The Coordinator provides seamless, prompt, friendly customer-focused service to outpatients, inpatients, clients, and the general public by performing a variety of administrative tasks including handling inquiries, with a primary focus on appointment scheduling including data entry and health information management in an integral software system. The Coordinator is responsible to provide administrative/clerical support to the clinical staff and management and appropriately communicate with internal and external healthcare and support professionals to effectively manage the duties of the area. The Coordinator will also represent Providence Healthcare to its various constituencies in a manner that is courteous, helpful and professional. All duties are performed in accordance with the Mission and Values of Providence Healthcare.

QUALIFICATIONS/SKILLS REQUIRED:

• A Community College certificate or diploma in an Administrative or Secretarial field; and /or other healthcare specific experience minimum of 5 years, including scheduling;
• Minimum of 5 years of active working experience in an administrative or secretarial field in a healthcare setting;
• Strong computer skills and proficiency in the use of all Microsoft Office products; including Access, Word and Excel;
• Knowledge of the Meditech software modules would be an asset;
• Writing knowledge of medical terminology, health record systems and the dictation process;
• Ability to efficiently schedule appointments for both patients and clinicians;
• Strong written and oral communication skills in English, and legible handwriting;
• Must have the ability to prioritize tasks and be flexible in a busy healthcare environment;
• Possess exemplary interpersonal communication skills, patience and a genuine interest in the well-being of the stakeholders being served;
• Ability to exercise sound judgment in handling information that is confidential and sensitive in nature;
• Capacity to know when to ask for assistance from clinical staff when fielding inquiries;
• Self-directed; work well both independently and interdependently under pressure;
• Must have ability to pay great attention to the detail and accuracy of work completed;
• Ability to appropriately interact with stakeholders from various cultural backgrounds;
• Ability to learn new software applications (i.e. Meditech Community-Wide Scheduling);
• Commitment to continuous self-reflection, evaluation and role improvement;
• Sense of humour;
• Very good attendance record;
• Good performance record.