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The Ottawa Carleton Detention Centre seeks a Receptionist/Typist to provide reception and clerical support services to institution staff, inmates and the general public.

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About the job

You will:
• screen and direct multiple-line telephone switchboard calls to the institution, transferring calls as required;
• receive visitors and verify identification, notifying appropriate staff members of visitors;
• coordinate video visits and booking of time slots with the public and stakeholders;
• schedule in-person visits and maintain up-to-date visitor's lists;
• process incoming and outgoing mail;
• type a variety of material and compose routine correspondence;
• file and maintain ongoing inventory and order stationery as required.

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What you bring to the team

Mandatory:

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

Administrative Knowledge and Skills:

• You have knowledge of multiple-line switchboard and receptionist procedures to response to telephone inquiries, direct callers and process staff and inmate mail.
• You demonstrate professionalism, tact and courtesy to respond to telephone inquiries, direct callers and process staff and inmate mail.
• You have the ability to acquire knowledge of institutional policies and procedures relating to the release of information for institutions.

Mailing/Courier Knowledge and Reasoning Skills:

• You have knowledge of relevant Canada Post regulations and mail and courier procedures.
• You can prioritize incoming calls as well as recognize and act upon unusual calls.
• You have analytical skills to identify incoming and outgoing mail and determine correct destination of incorrectly addressed mail.

Communication and Technical Skills:

• You have strong oral communication skills to screen and direct calls to the institution and interact with colleagues, outside callers and visitors.
• You have experience with a personal computer to complete word processing, database updates and produce various typed materials.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information: