Dispatcher, Fire (Part-time)

JOB SUMMARY

Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency callsfrom the public and other agencies; quickly analyzing information received from the caller and dispatching therequired emergency vehicles; efficiently operating console equipment, including telephone, radio, and computeraided dispatch; following established procedures in making calm, sound decision as required in an emergencyservices environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone.

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset.

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver's licence (or provincial equivalent) with no more than 6 demerit points accumulated.
Current Red Cross Standard First Aid/CPR level C or AED certificates.

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation;
• General knowledge of corporate/departmental policies and procedures related to health and safety;
• Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy;
• Experience with Microsoft Office and Microsoft Windows operating system.

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and professionally both orally and in writing;
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions;
• Ability to multi-task;
• Easily understands speaking voice on radio and telephone;
• Computer terminal operation and use;
• Ability to interface with data and equipment;
• Good understanding of emergency equipment and of fire service terminology;
• A demonstrated ability to work in a team environment;
• Ability to control stressful situations;
• Strong knowledge of City streets and general topography;
• Demonstrated ability in the area of public relations and personal relations;
• Expertise in language skills related to pronunciation and spelling of street names;
• Strong data entry, retrieval and keyboard skills.
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills;
• Ability to work in a constant high stress environment;
• Professional, polite and patient telephone and radio demeanor;
• Must be able to meet deadlines;
• Flexibility and adaptability;
• Ability to prioritize tasks / demands and carry out priorities as identified;
• Strong service attitude;
• Ability to work effectively in a team environment within a 24/7-shift operation;
• Punctual, reliable and dependable;
• Must be available to work shift work (rotation of days, nights, weekends & holidays).