Coordinator, Program Development

JOB SUMMARY

Reporting to the Manager, the Program Development Coordinator exercises responsibility for the day-to-day operation and coordination of centralized program planning, implementation and evaluation for children, teens and adults. The Coordinator performs administrative and human resource management duties; participates in the development of policies, procedures and objectives for library services; maintains an up-to-date knowledge and expands awareness of Library developments and establishes and maintains liaisons with internal and external contacts. Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Master's Degree in Library and/or Information Science from an accredited library school.

Minimum of four (4) years of progressively increased responsibilities, including supervisory experience and some experience planning and developing programs and services.

KNOWLEDGE

• Management principles, including policy and procedural development, human resource management, budgeting and monitoring.
• Methods and techniques for customer service and complaint investigation and resolution.
• Theories and principles of library science as well as methods and techniques of library operations.
• General knowledge of Library policies and procedures.
• Supervisory techniques and practices.
• Adult/Children literature in a variety of formats, readers' advisory services, trends in reading, literacy and ESL collections and adult/children's programming.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Principles of public library programming and program development.
• Electronic database and other bibliographic searching techniques.
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

• Lead by example, demonstrating integrity, creativity and enthusiasm in achieving results directly and through staff work teams.
• Exercise effective judgement and independent decision-making capabilities.
• Evaluate existing methods and procedures, analyze alternatives and develop and implement effective solutions or changes.
• Develop workplans; assign work, evaluate performance and supervise staff .
• Ability to work well with new technology
• Well-developed organizational skills.
• Use tact, discretion and confidentiality.
• Excellent verbal and written communication skills.
• To prepare and analyze statistics and report to management.
• Perform multiple tasks concurrently.
• Mediate and resolve conflicts effectively.
• Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
• Minimum keyboard skills of 25 wpm.

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

Review the Leadership Competencies.