Administrative Assistant

Position Title - Administrative Assistant

Department - Primary Health Care (PHC)

Reporting to - Program Administrator of Ottawa Language Access (OLA);

Manager of Ottawa Newcomer Health Centre (ONHC).

Type - TERM Contract Part Time (0.50 FTE) until March 31st, 2025

Pay Band- $24.97 to $29.43

Deadline- April 30th, 2025 at 3:00 PM EST

We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who are vulnerable because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

The role of the Administrative Assistant for the Ottawa Language Access (OLA) social enterprise is to assist in managing and directing calls and online interpretation requests, as well as to assist the Program Administrator of OLA pertaining to different areas of the program. The Administrative Assistant provides support for the smooth operation of OLA. The ideal candidate understands and supports SWCHC's mission, is a self-starter, and enjoys working in a fast-paced environment. The individual must possess excellent interpersonal skills, organizational capabilities, and basic reporting abilities. A hybrid working arrangement is an option.

∙ Administrative Assistant diploma or other secretary training with equivalent experience

∙ 2-3 years' experience in an office setting

∙ 2-3 years' experience with customer service and administrative experience

∙ Experience with managing high call volumes and appointment management

∙ Experience with data extraction and generating simple reports

∙ Experience and comfortable providing customer support over phone

∙ High level of skill using Microsoft Office and Google Suite

∙ Experience with scheduling software, an asset

∙ Experience with basic accounting, an asset

• Awareness of Canadian Health Care System with in-depth knowledge of local system and programs, an asset
• Awareness of local health and social service resources
• Strong interpersonal, organizational and communication skills (both written and oral)
• Experience working with people from diverse backgrounds and awareness related to cultural competency
• Achieve standard of excellence with work processes and outcomes
• Strive for high client satisfaction, go out of the way to be helpful and pleasant
• Be helpful, respectful, approachable, and team-oriented
• Build strong working relationships and a positive work environment
• Take initiative, ownership of work, and work under minimal supervision
• Be receptive to feedback, be willing to learn, embrace continuous improvement
• Assure discreet handling of all client and program information
• Be consistently vigilant regarding confidential information
• Pay strong attention to detail and ensure high level of accuracy in data entry
• Juggle multiple tasks and meet demanding and conflicting deadlines
• Adapt to changing work environment
• Flexibility to work additional hours if needed

∙ Fluency in English, required

∙ Fluency in French, highly desirable

∙ Other languages, an asset

Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity deserving communities. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.