Receptionist
PURPOSE
The Receptionist is accountable to the Supervisor, Office and Facilities for effectively maintaining the Reception function at the company's Head Office in a manner that helps position the organization as a first-class real estate advisory service provider.
DUTIES AND RESPONSIBILITIES
1. Switchboard Operation
Receives and effectively re-directs incoming telephone calls at the company's Head Office in a professional polite manner to ensure high standard of customer service and customer satisfaction at all times.
2. Mail and Courier Services
Arranges for pickup and coordinates all receipt and delivery of incoming and outgoing mail, facsimile correspondence and couriers to ensure timely and efficient delivery of mail and correspondence to the internal and external customer groups; provides back-up coverage for the company's mailroom, when required.
3. Reception and Meeting Facilities
Greets guests and notifies appropriate individuals of their arrival to facilitate meetings, sets-up and maintains meeting facilities, as required; assists with the preparation of meeting facilities prior incl. required equipment, food and beverage service etc.
4. Office Directory
Assists with the maintenance of the office directory to ensure all contact information is up to date, assists random office services and facilities communications, when required.
Any other job related duties and/or projects that may be assigned.
MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education
- Good knowledge of MS Office applications
- Previous experience with multi-line telephone stations is an asset
- High School or College Diploma in Office Administration or equivalent experience is an asset
Core Competencies
- Solid judgment
- Professional manners appearance
- Ability to multi-task under pressure and prioritize
- Good organizational and time management skills
- Excellent communication skills both written and verbal