Lead Operations Support Coordinator

Job Title

Lead Operations Support Coordinator

Job Description Summary

The Lead Operations Support Coordinator works within a North American team of administrators providing administrative support to multiple direct service delivery account teams. The Operations Support teams provide administrative support across a spectrum of tasks and systems, from employee data within Workday, payroll & timekeeping, expense management to accurate invoices to our clients.


The Lead Operations Support Coordinator is responsible for the implementation, execution, and efficiency operationally impactful business administration processes and related tasks of a designated region.
The successful candidate will be responsible for overseeing the day-to-day operations support activities, aligning available resources to ensure coverage of all critical tasks across each client account, and that tasks are performed efficiently.

The Lead Operations Support Coordinator seeks to drive continuous improvement within their own area of responsibility and fully adopts corporately driven initiatives to an acceptable company standard.


This role requires excellent critical thinking, superior organizational skills, a strong background in operations administration, and a commitment to delivering exceptional support services.

Job Description

Key Responsibilities:

• Work collaboratively with Regional Leadership (Vice-President, Directors and Manager, Client Service) to ensure business administration processes are understood, adhered to, and executed as expected. This includes but is not limited to:
• Job Requestions, job and pay changes and hiring tasks within Workday.
• Timekeeping responsibilities within UKG (Kronos) Workforce Central.
• Work Order Management within JDE. (JDEdwards)
• Miscellaneous payroll support tasks such as historical edits, one-time payments and troubleshooting payment issues.
• Vendor set up and document management (Service Edge)
• Purchasing supplies and materials, purchase order coordination and reconciliation and paying related invoices
• Organize and oversee daily operations support activities across their assigned region to ensure smooth and efficient workflows.
• Adopt and adapt company standard operating procedures (SOPs) and best practices in concert with other regional peers and within company accepted standards. Ensures that any regional deviations are warranted and logical.
• Ensures local management and employees are familiar with standard policies and processes and their role within them. Promptly trains and provides ongoing coaching to regional personnel at hire, ongoing refreshers and when changes occur.
• Monitor and analyze performance metrics and provide actionable insights for improvement.
• Identify areas for process enhancement in the region and implement improvements to optimize efficiency.
• Serve as the primary point of contact for internal and external stakeholders regarding operations support matters.
• Ensure clear and timely communication of policies, procedures, and updates to administrators and management within their own area of responsibility.
• Address and resolve any escalations or complex issues promptly. Escalates to Regional Manager as needed.
• Ensure compliance with company policies, applicable local and/or federal statutes, industry regulations, and quality standards.

#INDCWS

Qualifications:

• Education: Bachelor's degree in business administration, finance, facility management, or a related field or equivalent experience.
• Minimum of 2 years of experience in business administration performing either human resources, finance or accounts payable/receivable activities.
• Outstanding organizational skills with an ability to coordinate multiple tasks within diverse environments.
• Strong customer service and collaboration skills.
• Excellent listening, problem-solving and analytical abilities.
• Proficient in using business software and tools. (Microsoft Office, Workday HCM, Kronos timekeeping, procurement tools (Vroozi), vendor management tools (ServiceEdge) and other enterprise systems such as SAP Concur)
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Bilingualism, especially in French, Spanish, Portuguese or Punjabi, is a strong asset.

The compensation for the position is: $68,000.00 - $80,000.00

INCO: “C&W Services”