Senior Clerk

Are you a highly motivated individual seeking an opportunity to provide leadership and guidance to staff in court operations? Then consider this exciting opportunity with the Ministry of the Attorney General. 
 
If you strive to put your decision making skills to the test, then a position as a Senior Clerk with the Court Services Division might be for you! 
 
Please note: you will be required to travel to and work in both Kingston (3 locations) and Napanee (2 locations) as need: 
• 5 Court St., Kingston 
• 469 Montreal St., Kingston 
• 279 Wellington St., Kingston 
• 41 Dundas St W., Napanee 
• 97 Thomas St., Napanee 

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: 

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. 
 
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. 
 
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. 
 
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation. 

What can I expect to do in this role? 

In this role, you will: 
 
• provide day to day direction, leadership, expert guidance, technical advice and support to the Client Services Representative and Court Support staff for all business lines (Family, Criminal, Enforcement, Civil, Small Claims Court, Estates) 
• provide on-the-job training and senior level problem solving expertise when supporting CSR's with difficult and emergent client service issues 
• identify and resolve operational and logistical problems, refer complex matters and provide input to the Supervisor 
• compile and consolidate various statistical data and performance reports of all activities including various operational problem 
• participate on or lead special projects to identify issues and trends in policies and legislation and recommend changes to existing rules and procedures 

How do I qualify? 

Mandatory 

• You have a valid driver's licence within the Province of Ontario 

Technical Knowledge 

You have demonstrated: 
• knowledge of court operations, rules and procedures 
• knowledge of court and legal terminology to implement directives, policies, protocols and local practices 
• knowledge and ability to interpret relevant legislation, such as the Criminal Code, Youth Criminal Justice Act, Family Law Act, and the Rules of Civil Procedures 
• mathematical skills to perform end of day balancing to consolidate various statistical data 

Group Leadership Skills: 

• You have group leadership skills to coordinate, oversee and prioritize the activities of office administrative staff and work assignments
• You can monitor performance, provide on the job training, resolve work related issues and provide technical advice and guidance 

Communication Skills: 

• You have demonstrated oral communication, interpersonal and customer service skills to provide effective customer service and respond to phone and in person inquiries
• You can liaise, communicate, and provide information and procedural guidance to a wide range of stakeholders (example: Members of the bar, public, judiciary)
• You can work in a team environment 
• You can prepare correspondence, reports and formulate responses to media inquiries 
• You can prepare training materials for new and existing programs 

Analytical and Problem Solving Skills: 

• You have analytical and problem solving skills to refer complex matters and provide input to management
•  You can formulate correspondence to a wide range of inquiries and complaints regarding court orders/judgments and related policies and procedures
• You can ensure accuracy of work 

Organizational Skills 

You can: 
• plan, coordinate and prioritize work 
• modify schedules and planned work activities 
• work independently with minimal supervision in an high pressure environment with conflicting and tight deadlines 

Computer Skills 

You have: 
• computer word processing and database skills to prepare correspondence and spreadsheets 
• the ability to use computer systems such as ICON, FRANK, ESTATES, and WRITS to amend, update, create and override records

Additional Information 

Address: 

• 1 English Permanent, 5 Court St, Kingston, East Region or 469 Montreal St, Kingston, East Region or 279 Wellington St, Kingston, East Region or 41 Dundas St W, Napanee, East Region or 97 Thomas St, Napanee, East Region, Criminal Record and Judicial Matters Check 

Compensation Group: 

Ontario Public Service Employees Union 

Understanding the job ad - definitions 

Schedule: 

3 

Category: 

Administrative and Support Services 

Posted on: 

Friday, November 29, 2024 

Note: 
 

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position. 
   
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. 
   
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential. 

• E-AG-223381/24 

How to apply: 

1. You must apply online. 
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources. 
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us. 
4. Read the job description to make sure you understand this job. 
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying. 
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours. 

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives. 

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment. 

Remember: The deadline to apply is Thursday, December 12, 2024 11:59 pm EST. Late applications will not be accepted. 
 
We thank you for your interest. Only those selected for further screening or an interview will be contacted. 

The Ontario Public Service is an inclusive employer. 
Accommodation is available under the Ontario's Human Rights Code .