Full Time Reception Clerk - more than 1 required

The Reception Clerk at Jackson's Point Conference Centre (JPCC) is the first point of contact for guests and visitors. This role is essential for ensuring a welcoming and efficient experience for all guests. The Receptionist Clerk will manage a variety of tasks including greeting visitors, handling inquiries, answering the phone, coordinating room bookings, and performing administrative duties to support the smooth operation of JPCC.

Administrative Support

• Answer, screen and forward incoming phone calls.
• Handle inquiries via email and other communication channels.
• Oversee the smooth operation of courier services.
• Assist in the accurate input of invoices.
• Take and relay messages accurately and promptly.
• Perform general office duties such as filing, data entry, and maintaining records.
• Prepare and distribute correspondence and reports as needed.
• Ensure confidentiality and security of sensitive information
• Maintain accurate and up to date records.
• Monitor and manage office supplies and inventory as needed.
• Managing bookings and inquiries from start to finish
• Overseeing reservation details, including room assignments and food requests.

Customer Service

• Greet and welcome visitors in a courteous and professional manner.
• Assist visitors with sign-in procedures and notify relevant staff members of their arrival.
• Address and resolve any customer complaints or issues with professionalism and empathy and understand when to escalate to the receptionist supervisor.
• Provide exceptional service to all visitors, ensuring their needs are met.

Perform other related duties as required.

Working Conditions:

• This is a permanent full-time position based on 35 hours per week.
• Primarily office-based at the reception area, which may involve sitting for extended periods. This role may require occasional lifting of office supplies or materials.
• Ability to lift/move on a regular basis up to 25 pounds (11.3398 kgs.).

Normal hours of work - hours and work schedule will vary as operational requirements and follows a work rotation schedule and will include days, afternoons, evenings, and weekends.

• Completion of Secondary School
• Post-secondary diploma or degree in Business Administration, Office Management is preferred.

EXPERIENCE AND KNOWLEDGE:

• Minimum of one (1) year of prior related experience as a receptionist, administrative assistant, or in a customer service role.
• Experience with office equipment (e.g., phones, printers).

Alternative combinations of education and experience may be considered.

SKILLS AND CAPABILITIES:

• Basic computer skills and experience with Microsoft Office software.
• Excellent verbal and written communication skills; ability to engage with visitors and staff effectively.
• Strong customer service orientation with a focus on providing a positive experience
• Proven ability to manage multiple tasks efficiently and maintain organized records.
• Effective problem-solving skills to address and resolve issues as they arise.
• High level of accuracy and attention to detail in handling administrative tasks and records.
• Comfortable using office technology and Microsoft applications.
• Friendly and approachable demeanor with strong interpersonal skills.
• Flexible and adaptive depending on needs.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.