Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.
As a Information & Referral Representative, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
By applying your health care administrative support experience - you will have the opportunity to play a key role in providing connected, accessible, patient-centered care - and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
Reporting to the Manager, Ontario Health atHome, the Information & referral Representative assists Care Coordination staff with operational functions providing administrative and clerical support within an assigned team
Primary Responsibilities:
The Information & referral Representative provides information and referral and demonstrates a high level of client service to the Ontario Health atHome Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.
Team/Department: Intake
Hours of work: A rotating shift schedule comprised of eight-hour shifts with various start times between the hours of 8am and 8pm for a total of 70hours in a two-week period
FTE: 1.0
Salary Range: Wages are in accordance with the collective agreement between Ontario Health atHome, Champlain and CUPE and start at $24.268/hr
Reports To: Julie Fournier
Affiliation: CUPE
Office Location: 119 Main Street, Hawkesbury
What must you have?
What would give you the edge?
Hours of Work
Shift: A rotating shift schedule that provides coverage between the hours of 8am and 8pm seven days/week and comprised of eight-hour shifts with various start and end times (for a total of 70hrs in a two-week period). The successful candidate will be required to work every second weekend as part of this rotation.
We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework. Office Location is 119 Main Street, Hawkesbury
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.
If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
All applications will be reviewed; however, only those selected for an interview will be contacted. Ontario Health atHome Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.