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Are you an administrative professional looking for an exciting opportunity to serve a diverse community? If so, join our team where you will collaborate with criminal justice partners and community organizations while providing clerical, administrative, and reception support services.

Additional Information:
This position is located at the Fort Frances Probation and Parole Office which is approximately 1697 km away from Toronto. For more information on the location, please visit the Town of Fort Frances website.

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About the job

In this role you will:
• provide reception duties and maintain standards for customer service
• prepare, distribute and request a variety of documents such as court reports, pre-parole reports, community information, and court documentation
• compose and type routine correspondence ensuring accuracy and proper distribution
• receive and direct telephone calls and communicate with clients with diverse needs
• receive and distribute mail
• maintain files and retention schedules
• perform sentencing calculations
• enter, update and correct information in the Offender Tracking Information System (OTIS)

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What you bring to the team

Administrative Skills:

• You are able to understand and apply procedures, regulations and sections of related legislation
• You have knowledge of office practices and procedures to provide efficient administrative services
• You can apply sections of procedures manuals concerning client and administrative filing systems, confidentiality, information distribution, letter/report formats
• Ability to utilize mail distribution systems, provide reception support, respond to routine inquiries and direct telephone calls from clients and visitors
• Ability to maintaining inventory of supplies and office equipment by reporting malfunctions/issues and arranging service calls as required

Communication and Interpersonal Skills:

• You have the ability to respond to inquiries in a tactful and diplomatic manner
• You have the ability to provide comprehensive explanations, convey information to clients, colleagues, courts, police and community stakeholders
• You are able to use written communication (including computer skills) to compose routine/standard correspondence and to ensure accuracy of content, grammar, spelling and punctuation when keyboarding/typing documents
• You have the ability to operate computer equipment and related word processing/software programs to transcribe correspondence, reports, probation and parole documents - to use database applications to enter, track and update client data

Analytical, Reasoning and Organizational Skills:

• You have proven analytical and reasoning skills to determine what information can be provided to inquiries
• You have to ability to determine and realign priorities and to resolve competing priorities and conflicting meetings
• You can determine and realign your own priorities in order to respond to competing deadlines
• You have the ability to prioritize and manage workload flow, and use sound judgement when making decisions

Northern Attraction Incentive Program

This position qualifies for the Northern Attraction Incentive Program (NAIP). NAIP is a pilot recruitment program which offers financial incentives to new hires in specific positions in designated institutions and probation and parole offices in Northern Ontario, including external candidates to the Ontario Public Service and existing employees who agree to work for a term of three years.

All applicants will be provided with more information on the program, once the job advertisement closes. If you would like more information prior to applying, you may contact: COR-ETU@ontario.ca.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information: