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Make a Difference in the Lives of Victims and Witnesses

Join our team at the Victim/Witness Assistance Program (VWAP) and provide crucial support to those navigating the criminal court process. Your work will empower victims and witnesses, ensuring they receive the information, assistance, and emotional support they need.

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About the job

As an Administrative Assistant with the Victim/Witness Assistance Program (VWAP), you'll help support victims and witnesses of crime. In your first six months, you will:

• Answer Questions: Help clients, justice workers, and community agencies by providing information and directing complex cases to the right VWAP staff.
• Assist Clients in Crisis: Calm and support distressed clients, using your empathy and communication skills to understand their needs and guide them to the right resources.
• Manage Case Files: Review legal documents and referrals, flag important cases, and gather necessary information to support the VWAP team.
• Keep the Office Running Smoothly: Set up and update confidential files, manage office supplies, and ensure office equipment works properly.
• Organize Meetings and Appointments: Schedule meetings, prepare agendas, and keep track of appointments for the Manager and Program staff.
• Improve the Program: Identify areas for improvement and suggest ways to make the VWAP more efficient and effective.

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What you bring to the team

Mandatory requirements

• Typing to Ministry standards (50wpm)

Administrative Knowledge and Skills:

You have the ability to:

• understand office administrative processes, including records and file management, office supplies and equipment
procurement, and correspondence control
• learn and understand practices and procedures to provide accurate, non-confidential information in response to general
inquiries from clients, courts, counsels, and community agencies.
• reconcile travel claims, office expenditures, and vendor invoices

Communication, Interpersonal and Customer Service Skills:

You have the ability to:

• respond to routine and non-routine inquiries from clients, justice sector stakeholders, and community agencies with
tact, sensitivity, and diplomacy
• prepare routine correspondence and proofread written communications for accuracy in content, grammar, spelling,
sentence structure, punctuation, and format
• work effectively within a team environment

Analytical, Problem-Solving and Organization Skills:

You have the ability to:

• know when to defer serious client issues, calendar conflicts, irresolvable expenditure reconciliation issues, persistent
requests for confidential information, and matters not covered by established procedures and guidelines to the manager for resolution
• prioritize and organize information and manage bring-forward filing systems
• arrange meetings and maintain appointment schedules and calendars
• multi-task to meet service demands
• work with multiple stakeholders to develop and maintain systems for coordination and organization of services

Technical Skills:

You have the ability to:

• be proficient with various computer software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint; spreadsheet
applications; database systems) to prepare correspondence, input data, and collect information for statistical reporting
• utilize working knowledge of internet and web-based applications to access information related to general office
administration

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information: