Subsidy Clerk (Clerk 3)

About Us

The Department of Education and Early Childhood Development (EECD) is leading the transformation of the early years and public education system in Nova Scotia. We are doing this by designing an innovative curriculum, facilitating excellence in teaching and learning, ensuring an inclusive education experience, and working closely with our partners in early learning and education. This will provide children, students, and families with a strong foundation for success. This department is a perfect fit for those that want to be part of the future of early learning and public education in the province by supporting student learning in a progressive and responsive policy environment.

About Our Opportunity

This position reports to the childcare subsidy manager and will be a key team player supporting the subsidy and licencing team. In this role, you will respond to a high volume of applications and inquiries from applicants, clients, staff, and other government departments. Using your sound organizational skills and strong attention to detail, you will ensure the integrity of data, records, and services provided.

Work is performed in a fast paced, highly sensitive, confidential environment. This is a perfect opportunity for you if you are attentive to detail, highly meticulous and proficient with spreadsheets, report writing, and computer systems (including case management software and online applications and portals).

As the Clerk, you are critical in providing accurate information and responding to requests in a timely manner; ensuring there are no impacts to services for Nova Scotians.

Primary Accountabilities

As the Clerk 3, a few of your key responsibilities will include:

• Responding to requests and applications for programs and services, including request for more information from childcare subsidy applicants, returning phone calls and emails, following up on inquiries to the department
• Entering application into data base
• Providing general office administrative support to Licensing Services
• Retrieving complaints from complaint line, following up on the complainants, and entering details into AMANDA system
• Maintaining spreadsheets, data entry tracking forms, completing reports, as requested
• Periodically provide support to other departments to assist in staff coverage.

Qualifications and Experience

To be considered for this opportunity, you have 4 years related experience, or previous administrative experience in an office environment. An equivalent level of education, training and experience will be considered.

You will possess strong organizational skills and customer service skills with an ability to plan and prioritize work. You have exceptional communication skills (written and verbal) with an ability to address and manage client dissatisfaction professionally and courteous.

You work well independently or as part of a team, depending on the nature of work involved. You have exceptional organizational skills when following procedures, ability to complete multiple tasks, during times of high work volume work and client inquiries. You have excellent time management skills identifying top priorities and pays direct attention to critical tasks to ensure that deadlines are met.

For this position, your experience and competency in a computerized environment with proficient and accurate keyboarding and data entry skills is required. You will have experience adapting to rapidly evolving technologies and proficient in Microsoft Software products such as Word, Excel, Outlook, PowerPoint, and general Internet research.

You must also exercise sound judgement and maintain strict confidentiality.

We may assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a permanent, full-time vacancy. This competition will also be leveraged to fill other upcoming vacancies, in accordance with the collective agreement.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules