Onboarding Operations and Content Specialist

Position Title: Onboarding Operations and Content Specialist

Position Type: Temporary - Full-Time ​

Position Location: Florenceville GTC

Requisition ID: 33544

About McCain.

At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!

Why join the McCain family.

• Your Life – we’re here to help you fulfil your potential, flourish, and thrive in work and life.

• Your Success – work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.

• Your Impact – we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.

McCain is a place where you can grow from the ground up, so join us and see how you can MAKE IT at McCain.

About the team.

The onboarding team is part of our Employee Experience Centre. This team plays a crucial role in integrating new employees into the organization. They ensure a smooth transition by coordinating orientation sessions, managing necessary paperwork, and providing essential training.

This team also acts as a point of contact for new hires, addressing any questions or concerns they may have. Additionally, they collaborate with various departments to ensure that new employees have the resources and support they need to succeed.

About the role.

In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.

The EEC Operations & Content Specialist will be an ambassador of the Employee Experience Centre through the promotion of consistent communications, content, and continuous improvement in the ways we work and deliver services to our employees. This role will help ensure we are living the HR model through focusing on adoption and service delivery.

This role will create and implement innovative training programs that empower different teams by evaluating training needs, collaborating with stakeholders, and developing engaging instructional materials. This will be a fixed-term contract role, through the end of McCain’s fiscal year (July 1st, 2025). (Roughly 6 Months)

Leadership Principles.

Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.

We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.

We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

Accountabilities.

• Assist in creating, updating, and delivering the Employee Experience Center training framework and associated content. Identify opportunities for improvement and integrate them into the framework.
• Collaborate with subject matter experts to design and develop instructional content on business and functional topics, including ways of working, technology, and processes.
• Develop and maintain content management frameworks and repositories to support the Onboarding knowledge management strategy.
• Design and implement branding concepts and learning engagement campaigns.
• Gather and analyze quantitative and qualitative data on business experience, service delivery, and training framework adoption. Prepare and deliver comprehensive status updates, including KPIs and metrics, to key stakeholders.
• Consult on and create communication and change materials for the Employee Experience Center.
• Simplify and organize content on the Employee Experience portal to enhance accessibility for employees.
• Update and consult on Employee Experience content as needed, both operationally and for projects.
• Represent the Employee Experience Centre on HR Projects as required.
• Support system improvements, including implementation, testing, communication, and content support.

Qualifications:

• Post-secondary degree in related field
• Two (2) + years of experience in a training content creation role.

Skills:

• Deep knowledge of Learning Content creation methodologies and tools required including Adobe Captivate, Articulate storyline
  • Experience with content creation in LMS systems (SuccessFactors LMS preferred)
• Strong project management, planning, communication and organizational skills
• Working knowledge of HR Learning Management systems is beneficial

The McCain experience.

We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.

Compensation Package: $45,000-55,000 CAD

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Due to the duration of this role, you will not be eligible for traditional benefits though our programs. McCain's early careers programming offers a multitude of learning experiences aimed at advancing your career in the future.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy

Job Family: Human Resources
Division: Global Human Resources
Department: ​Global Onboarding ​
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol

Company: McCain Foods (Canada)