Bilingual Receptionist - Ode'imin

Requisition ID: 374782

Position Number: [[cust_PCN]]

Posting End Date: February 28, 2025

City: Winnipeg

Employer: Women's Health Clinic

Site: Women's Health Clinic -

Department / Unit: Ode'imin (Formerly known as the Birth Centre)

Posting Category: Clinical Support

Union: CUPE

Anticipated Start - End Date: 02/10/2025 -

Reason for Term:

FTE: 0.5

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 4 hours

Annual Base Hours:

Salary: $18.477, $19.034, $19.602, $20.190, $20.797, $21.422

Rotation Calendar:

11:00am to 3:00pm Monday to Friday

OUR VISION, MISSION & VALUES:

Women's Health Clinic (WHC) provides accessible, woman-centred services, creates strategic partnerships and advocates for system change. We work toward the vision of having equitable health and wellness services within and beyond WHC, delivered through a feminist lens. All our work is guided by our values - choice, inclusion, social justice, innovation and integrity.

WHC EXPECTATIONS:

Every employee is expected to contribute to the mission, vision and values of WHC, and the achievement of its strategic plan through collaboration and teamwork. Employees are expected to consistently attend work, function within WHC's principles of services, contribute to the quality of our services for clients and look for ways to improve our overall effectiveness and enhance client experience. Employees will respect each other, clients and members of the public and create an environment where clients have the information, knowledge and support they need to achieve their individual health and wellness goals.

WHC PROMISE:

WHC will provide employees with a respectful, healthy and safe work environment and compensate and recognize employees in a fair and meaningful way. We will provide employees with opportunities to participate in planning and decision-making and to communicate your concerns, ideas and suggestions. We will listen and be responsive. We will support employee growth and development through a culture of coaching, learning and encouragement.

Job Stream: B

Union Classification: Medical Assistant

Position: Front Desk

Position Reports to: Team Leader (Abortion, Birth Centre or Medical Program)

POSITION SUMMARY:
To provide program and client service support functions in accordance with WHC policies and procedures to maintain consistent and high quality programs and services. Hours of work may include day, evening and weekend hours. There are some designated bilingual positions that require proficiency in listening and speaking in both official languages (French and English).

Job Specific Day To Day Activities

1. Provide welcoming and inclusive reception and registration services to clients and visitors of WHC
2. Maintain WHC security systems and procedures and manage disturbances or crises in the reception area and respond to emergency situations; alert practitioners or management of any observed issue with clients or facilities
3. Provide health information relevant to clients and their support people and make referrals to other services and or community information if required
4. Conduct brief assessments to intake clients and enter client information into the Electronic Medical Record (EMR) in conjunction with EChart
5. Provide clinical support to practitioners (physicians, nurses, nurse practitioners, midwives) by completing tasks and document management in the EMR
6. Create, update and maintain practitioner appointment templates and schedule appointments
7. Support and organize client access to the WRHA Language Access Program
8. Clean the reception, front desk area, clinic rooms (before and after each client/group) and equipment and stock all areas as needed while complying with all infection control and health and safety guidelines
9. Processing pregnancy tests as a delegated function of medical practitioner while complying with all infection control and health and safety guidelines
10. Collect and data enter statistical information for WHC to assist in program planning and evaluation
11. Assist with electronic and written billing procedures following Manitoba Health standards
12. Assist with the orientation/training of staff and students
13. Handle cash, debit, credit cards and receipts

Education/Experience:

• Completion of high school or equivalent program of studies