Vrh Content Specialist

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:
The Content Specialist's focus is on the content of direct & third-party lodging sites in active support of the Lodging Distribution team, the Corporate Hospitality team, Hospitality Marketing, the OTA Account Manager, and the properties directly. Resolving issues & keeping a proactive, forward-facing approach to content will drive incremental revenue due to improved content scores and guest satisfaction. In this role, you'll spend most of your time working on content updates and maintenance by supporting the Online Travel Agencies (OTAs- i.e. Expedia, Booking.com, etc.), Wholesalers, and Direct/Internal teams across various systems and information sources.

You will assist the Lodging Distribution team and OTA Account Manager with updating content on unit-specific listings in the vacation rental space. You will own updates to photography across all systems, directly and via the Leonardo content management system and work with the appropriate teams on photography organization. You will be responsible for auditing content on 3rd party and direct websites to ensure consistency & accuracy. You will engage with internal and external teams to manage updates to content to ensure consistency across all platforms. You will work with the department's Project Manager(s) in creating and maintaining new processes or initiatives surrounding content management.

The right candidate for this role will use their knowledge of content and its importance to the guest experience and Vail Resort's brand to complete strategic projects, while supporting internal teams and stakeholders. Strong attention to detail and organizational skills are of the utmost importance to help drive revenue growth and profit goals of the properties. This position will encompass all Owned & Operated lodging properties enterprise-wide, with the potential to partner with third-party lodging.

Job Specifications:

• Expected Pay Range: The budgeted range starts at $45,760 - $53,000 / year. Actual pay will be adjusted based on experience.
• Shift & Schedule Availability: Full Time
• Skill Level: Advanced
• Other Specifics: Corporate Hybrid Remote - Whistler Blackcomb

Job Responsibilities:

• Manage unit/listing photos, names, descriptions, amenities, and bedding configuration at the property and unit level for OTAs/3rd party sites, Inntopia/Resort.com's, Synxis, Vacation Rental platforms, and internal teams
• Help onboard new vacation rental listings as new units, properties, and resorts are added to the VR portfolio. Maintain content for these single-key listings, including ensuring vacation rental listings have the correct permit number and work with properties on unique governmental regulations.
• Work with internal teams such as hospitality marketing, corporate hospitality, reservations, and resort properties to maintain consistent hospitality-related content across all internal teams.
• Align with Corporate Hospitality Marketing to find content gaps on platforms and assist in pre-arrival/confirmation email formatting, content, and implementation.
• Find efficiencies, help create new processes, and build SOPs for internal stakeholders.
• Align with 3rd party Account Managers on how best to increase revenue by improving content scores and increasing sort order on the 3rd party websites.
• Discover new marketing initiatives and investigate which methods encourage growth on our direct or 3rd party listings.

• Work closely with the Marketing team on photography management and partner with other departments on their hospitality photography needs. Support and maintain ongoing use of the Leonardo Content Manager photography system and its distribution to the OTAs.
• Support and work alongside the Hospitality Sales Operations Project Manager on long-term content projects.

• Contribute to the health and strength of a dynamic team culture.
• Embrace and contribute to an Enterprise-wide culture of leadership.

Job Qualifications:

• High School Diploma or Equivalent.
• Proven success in a similar role and environment.
• Experience in any of the following - hospitality-related fields, sales, reservations, front office, marketing, and/or copy writing.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and SharePoint
• Experience working in property management systems and central reservations systems.
• Proficient in spoken and written English
• Detail oriented on assigned tasks and the ability to follow through to a conclusion.
• Strong communication and organizational skills.
• Ability to think and act proactively.
• Demonstrated ability to work independently and in collaboration with both internal and external stakeholders.
• Excellent organization and communication skills, including the ability to adjust your communication to your intended audience
• Ability to consistently manage multiple priorities.
• Attention to detail.

Preferred Qualifications:

• Knowledge of hospitality, particularly within the distribution and Vacation Rental landscape.
• Advanced Excel and property management system (IQware) knowledge preferred.
• Knowledge of Distribution Systems (Synxis, OTA Extranets, Inntopia) and/or Photo Content Managers (Leonardo) preferred.

The expected Total Compensation for this role is $45,760 - $53,000. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 508023
Reference Date: 04/16/2025
Job Code Function: Reservations