Tour Block Coordinator

Purpose

This position is responsible for maintaining all group reservations and files, promoting and following-up on all aspects of Two-day and Three-day rail bookings for group travel. The position works closely with our tour operator partners, specifically their operational teams, updating bookings, clarifying manifests and responding to tour director inquiries. This position is also responsible for liaising with the Rail Inventory team, and assisting with Package Group bookings as required.

Key Areas of Accountability

• Process bookings efficiently, accurately and in a timely manner including inputting manifests, adjusting bookings, confirming bookings, sending documents and other travel information to escorted groups, invoicing, ensuring quality control and maintaining all group block space.

• Maintain account records, itineraries and waitlists accurately,

• Respond to clients and tour directors' phone/email confirmations, group revisions, operational questions and inquiries in an accurate and timely manner.

• Update and maintain operational procedures in the Tour Block Manual.

• Ability to meet targets and deadlines, including responding to all internal and external requests.

• Build and maintain ongoing business relationship with Business Development Manager/Outside Sales to provide timely support and other tasks

• Assist in maximizing sales and minimizing costs.

• Maintains high standards of professionalism in developing relationships with all clients.

• Assist the Manager, Product Inventory as required.

Qualifications

Education / Certifications / Knowledge

• Minimum 2 years post-secondary education preferably in Business Management or Travel/Tourism

• Experience and knowledge of travel reservations systems

• Experience and knowledge of the tour group operations

Skills

• Computer skills including Word, Excel, Outlook, and database applications

• Knowledge or experience with a computerized reservations information system

• Excellent written and verbal communication skills

• Strong time management and organizational skills

• Efficient and accurate data entry skills

• Able to work effectively with all levels of the organization

Attributes

• Committed to guest service excellence

• Consistently demonstrates initiative, is self-motivated with excellent follow up

• Professional in all interactions with internal and external guests

• Thorough attention to detail

• Responsible for actions

• Committed to ongoing learning and development

• Team player, ability to work effectively in a fast-paced environment

• Ability to adapt to a changing environment

Work Environment

• Hybrid role

Compensation

• The base salary offered for this role is $51,400 to $57,800 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
• Eligible for Armstrong Collective's discretionary bonus program

Eligible Benefits

Armstrong Collective supports our team members' health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

• Medical, Dental, Vision, Life Insurance
• Short term disability, long term disability benefits
• Travel emergency assistance
• Vacation time and sick time
• Up to 5% RRSP and/or TSFA match
• Two complimentary annual train tickets after first year of employment

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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