Switchboard Operator

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

· Provide a consistently excellent level of customer service to all clients

· Act as an ambassador for holtrenfrew.com by processing online returns and order pick-ups.

· Maintain expert knowledge of store and where product is located.

· Resolve standard customer service issues within policy.

· Manage all incoming inquiries and requests whether in person, phone or email.

· Respond to internal and external client inquiries and/or complaints within 24 hours.

· Process gift cards for all internal and external clients.

· Support client services department as required.

· Provide support to sales floor by being POS super users.

· Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.

· Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).

· Maintain expert knowledge of "The Best" of local community and city.

· Attend concierge events and information sessions.

· Assist with and participate in all store events - creation of lists, collecting of tickets, RSVPs, etc.

· Respond to all event related inquiries in a timely manner.

· Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

· High school diploma

· Previous experience in customer service environment

· Good working knowledge of computer software (Word, Excel, Outlook, etc.)

The measures of success:

· Monthly One-on-one

· Random audits

· Regular update training

· New services being offered

· Event walk throughs

· Random check

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l'embauche :

$17.00 - $18.00 / 17,00$ - 18,00$ (per hour / de l'heure)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.