Receptionist

Position: Receptionist
Department: Event Services
Reports to: Manager, Fan Experience

POSITION SUMMARY:

Committed to premier-level customer service excellence, the Receptionist is the first point of contact for in-person or call-in visitors to Canucks Sports & Entertainment (CSE) and the Aquilini Centre West Tower. This is a busy reception area welcoming visitors and callers from the general public, internal and external clients, customers, and VIP and high profile guests. In addition to switchboard and reception coverage, the incumbent will provide administrative support for CSE's Event Services Team.

This role will focus on:

• Acting as first point of contact at Aquilini Centre West Tower, 89 West Georgia Reception, including attending to all visitors and callers and providing a welcoming and professional experience both over the phone and face to face
• Managing the Rogers Arena tour calendar, bookings, and staff scheduling to ensure the Arena Tours operate efficiently
• Supporting with Fan Services email and phone enquiries through various platforms
• Answering, screening, and forwarding incoming calls to a busy switchboard in a courteous and efficient manner, and accurately relaying messages when applicable
• Arranging for and coordinating incoming and outgoing couriers
• Administering break and vacation coverage within the CSE intern program
• Distributing daily cafeteria menu to building tenants
• Administering the Reception email account, responding to inquiries as required
• Maintaining an organized filing system and database of important contacts
• Providing administrative support as required

YOU HAVE:

• At least two years of administrative and professional reception experience
• Ability to work independently and be self-sufficient
• Ability to relate professionally to all levels of staff, guests, clients, and VIPs with a high level of maturity, diplomacy, and a positive cheerful demeanor
• Experience dealing with high-profile guests and the ability to maintain confidentiality
• Professional personal presentation
• Solid working knowledge of MS Office
• Excellent communication skills and telephone etiquette
• Ability to handle the pressure of a busy reception area and maintain professionalism with a solutions-focused approach
• Strong organizational skills and attention to detail with an ability to prioritize assigned duties
• Ongoing and proactive ability to learn new skills and to stay plugged into the Canucks conversation and happenings at Rogers Arena
• A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.