WHO WE ARE
Hamilton Duncan is one of the Fraser Valley's largest and most well-established law firms, boasting a team of more than 35 talented lawyers and 70 excellent support staff. Located in Surrey - one of the fastest growing cities in Canada, and one that is much more affordable than Vancouver - we provide high-end legal services to a wide variety of clients in an assortment of interesting and challenging matters across diverse areas of practice. We pride ourselves in our commitment to our community and our collegial workplace and want people who value a culture and management style that fosters respect while rewarding individual responsibility, initiative and creativity and providing opportunities for further development.
WHO WE NEED
We currently have a full-time position available for an IT Coordinator to join our well-established team. We look for people who share our goals for personal and professional fulfillment and who value a firm culture and management style that fosters respect for everyone while rewarding individual responsibility, initiative, and creativity.
WHY YOU'LL WANT TO WORK WITH US
We ask a lot of our people, so we try to give a lot in return. In addition to a competitive salary ($53,000 to $63,000 depending on qualifications and experience), we think you'll love these other benefits of working at Hamilton Duncan:
- Health and wellness: Take care of yourself and your family with our comprehensive benefits plan that includes extended medical, dental, vision, critical illness and life insurance coverages as well as an employee assistance program for those trying times. Sick leave days ensure that you don't choose between your health and your income.
- Plan for your future: Once you've been with us at least a year, you will be eligible to participate in our group RRSP program and we will match a portion of your contributions.
- Develop your skills: Successful applicants to our continuing education program get some or all of their tuition reimbursed for further law-related skills training.
- Location: Get to work quickly thanks to our highly-accessible office location (directly adjacent to the Gateway SkyTrain station) with an affordable on-site fitness facility.
- Additional comforts: Enjoy coming to work in jeans every Friday, leaving an hour early before long weekends and all summer weekends and socializing with your colleagues at our regular social functions.
WHO YOU ARE
- Experience: At least three years in an IT Coordinator or similar role involving help desk support.
- Education: You have a Computer Science or Information Technology diploma or degree from a recognized post-secondary institution, or other substantial training in information technology including recognized accreditations
- Skills: You must have excellent technical and computer skills and are highly proficient with Adobe, Zoom, and Microsoft® Office applications. You have experience with Document Management systems and MS Windows Server environment including Active Directory. You have effective communication, organizational and interpersonal skills, and you have the ability to handle a high volume of work with tight deadlines and a keen attention to detail. You are able to use sound judgement to make decisions and can successfully manage multiple changing priorities.
- Characteristics: You should be self-motivated, highly analytical, and thrive on solving problems both independently and with the team. You are a proactive self-starter who has a positive and energetic attitude. You understand the importance of exercising discretion and confidentiality, and can adapt to ever changing responsibilities. You place a strong emphasis on customer service and take a proactive approach to problem solving. The position can be demanding, meaning that you need to be calm under pressure and eager to take on challenges. We take pride in the quality of our work, so we hope you do too.
WHAT YOU WILL DO
The successful candidate will assume a position of significant responsibility, including:
- Implementing protocols for the use of technology within departments and across the firm
- Providing advice and recommendations on software and technology choices
- Providing technical help desk support and/or training for systems and networks
- Administering the set up of profiles for new hires, terminations, leaves, etc.
- Acting as a liaison between end users and external support providers
- Sourcing, installing and configuring software and hardware
- Monitoring system and network performance and providing suggestions for improvement
- Performing troubleshooting, repairs and data restoration
- Performing maintenance activities
- Providing software support for legal software including Worldox, E-convey, ALF, Hot Docs, ESILaw 360, and other systems as required
- Maintaining licenses and upgrade schedules
- Coordinating zoom and Microsoft Teams AV setups for all members of the firm.
- Collaborating with outside suppliers and vendors to maintain standards and functionality
- Assisting as needed with maintenance of the firm's website and intranet
- Participating as a member of the firm's legal technology committee
- Performing other related duties as required, including providing coverage support for the other team members as required during absences, and providing general administrative support as requested.
HOW TO APPLY
If you're ready to take the next step in your career and join our team at Hamilton Duncan, act now by sending your cover letter and resume by email to our Human Resources Manager, Pavanpreet Athwal, at pathwal@hamiltonduncan.com.
While we thank all applicants for their interest in our firm and keep all applications on file in the event of future openings, only those shortlisted for interviews for this position will be contacted as a part of this recruiting effort.