Count Team Supervisor

Under the general direction of the Manager, Count Team or the Manager, Cage, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Monitors count teams; provides input for team member performance objectives and evaluations
• Prepares count room, drop boxes, cash cassettes and drop carts
• Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
• Reports all discrepancies and suspicious cash and cash equivalents
• Participates in corporate count training and assist in conducting site training
• Responds to, resolves or escalates count issues
• Performs regular preventative maintenance on count equipment as per schedule
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in high volume cash handling along with previous supervisory experience
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Back office environment, standing or sitting for long periods of time, non-traditional work hours