Spa Receptionist - Winter 2024/2025

Job Title - Spa receptionist - Full Time

Reports to - Spa Manager

Company Overview:

In the heart of the village, nestled between the snowy mountains of British Columbia's interior at

Big White ski resort, The Spa at Stonebridge provides the ultimate alpine getaway experience!

We are a seasonally run spa at Big White ski resort looking for a spa receptionist to join our

dynamic team for the upcoming winter season. If you're looking for a fun and unique experience

like no other, we would love to meet you!

Job Description:

We are currently seeking a spa receptionist to join our spa team for the upcoming winter

2023/2024 season on a contract term.

Schedule: Full time

8 hour shifts

5 days per week

Weekend availability

Job duties and responsibilities:

• Welcome and greet guests, provide information about services and facility and provide

guests with positive first and last impression

• Manage reservations via telephone and email. Book appointments through online

software and confirm policies and guest information.

• Oversee front of house and organize daily spa schedule
• Perform consultation forms with guests to provide to spa practitioners

Spa Admin Duties - Cash flow, cash out, client records, processing transactions,

managing treatment schedules, confirmation of appointments, retail sales

• Perform daily opening and closing duties for spa
• Interact with guests and maintain cleanliness of front desk and guest areas
• Handle customer complaints and refer to management
• Promote services and products
• Inventory and stock control, assist in merchandising of products.

Qualifications:

Must be comfortable working with a computer. Familiar with microsoft word , google docs, excel

an asset but can be trained on programs

Previous experience working with spa software

Excellent time management skills

Must be able to multitask

Excellent written and communication skills

Experience working in similar environment or retail environment

Positive and friendly attitude. Team player

Confident telephone manner

Flexible

Must have an understanding of appointment calendar management

Must be able to relocate to big white ski resort for the season or commute to and from work

Certifications in esthetics services or lash extensions an asset

Language - English

Experience:

1 year previous experience in similar setting required

Physical requirements:

Must be capable of lifting 25 to 50 lbs on occasion

Will be seated for long periods of time

Must be capable of standing, walking up stairs and commuting in the snow

Compensation & work perks

Hourly wage + commission on retail sales

Seasonal Contract term - December 2023 to April 2024