The salary range for this position is CAD $24.76 - $32.50 / hour
Job Summary
Fraser Health Authority values diversity within the workplace. For this position, we also want to highlight that First Nations, Inuit, Metis or Aboriginal ancestry is regarded as directly relevant to the skills and knowledge for excellence in the position. Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry.
Experience the exceptional benefits of working with us including:
- Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
- Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
- Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
- Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
- Maternity Top-Up: Receive an 87% top-up during maternity leave.
- TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
- Additional employee discounts and perks available
*Eligibility based on employment status
Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families.
Reporting to the Manager, Clinical Operations, the Medical Office Supervisor is required to act independently, and as a member of a multi-disciplinary team within the framework of departmental regulations, program guidelines and standards. This position is responsible for the day-to-day operations of the Primary Health Centre office, which includes the workflow, patient service systems, clerical responsibilities, and data entry and billing systems. This position assists with tasks that are a cross responsibility of all team members.
Responsibilities
- Oversees the workflow of the Centre by establishing work schedules and priorities, organizing procedures for a variety of clerical support functions and allocating the work among designated staff. Calls in relief staff as required. Evaluates employee performance. Determines training and orientation requirements.
- Maintains timekeeping records for regular and relief staff and submits to Payroll as required.
- Arranges meetings by booking dates, meeting rooms, catering.
- Provides desk reception, including handling telephone inquiries, scheduling appointments, arranging for patient referral to specialists, special tests, and other care providers.
- Ensures that small surgical/procedures instruments are cleaned and packaged according to standard protocols.
- Performs clerical tasks, including typing, copying, assembling and maintaining files/charts, and transcribing patient notes, correspondence, and reports.
- Performs data entry for the purposes of patient registration, MSP billing information for Teleplan System, follow-up of outstanding aged and rejected claims, MSP Remittances and Adjustments.
- Maintains statistical records and prepares monthly patient statistics report.
- Receives payment from patients; codes payments into the cash receipts journal; controls and balances Petty Cash and Cash Float; prepares bi-monthly deposit and maintains accounts payable filing systems.
- Keeps records of purchase orders.
- Oversees the orientation of new staff and students.
- Participates in quality assurance and program evaluation activities by performing duties such as gathering consumer-related information and statistics. Provides input to the Manager regarding policy issues, service gaps, and program development, maintenance, and evaluation needs.
- Reports unusual occurrences and risk management issues.
- Participates in the development of the goals and objectives of the Health Centre.
- Participates on committees and attends meetings related to job duties.
- Performs other related duties as required.
Qualifications
Education and Experience
Grade 12. Certificate from a recognized Medical Office Assistant Certification program. Three years recent related experience or an equivalent combination of education, training and experience, including one year in a supervisory role.
Competencies
LEADS Capabilities
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Ability to type 50 wpm.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to work independently and as a member of an interdisciplinary team.
- Ability to plan, organize and prioritize work in a continuously changing environment.
- Ability to supervise.
- Ability to deal with others effectively.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.