Security Operations Coordinator - Scheduler/dispatcher - Burnaby

At Fusion Security, we believe in providing valued service, building strong relationships within communities, and safeguarding the interests of the public and our stakeholders. Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites, and residential areas. Our mission is to deliver the highest quality service in each interaction that reflects a strong and respectful culture.

We are seeking a dedicated, detail-oriented, and proactive professional for the full-time role of Security Operations Coordinator - Scheduler/Dispatcher. This position will be responsible for managing all scheduling needs within the Operations Center, handling both administrative and operational tasks. The successful candidate will act as the primary contact for security officers and supervisors on shift, ensuring a smooth operation across all assignments.

Responsibilities:

• Planning and scheduling static security officers for sites as required
• Assigning tasks to Field Support Supervisors
• Maintaining communication with supervisors, site managers, and security officers
• Responding to emergency calls and giving direction
• Professionally communicating with clients over the phone and/or via email as required, with respect scheduling needs

Qualifications:

• A Valid BC Security License
• High School diploma; post-secondary education is an asset
• At least one year of experience in the security industry
• At least one year of experience in a scheduling or dispatching
• Experience in an administrative and data entry role is an asset
• Technical skills including advanced proficiency with Microsoft Office, the Windows Operating system, and the ability to type at least 70 WPM

Skills:

• Excellent interpersonal skills and ability to build and maintain positive relationships with Fusion Security staff and clients alike
• Excellent attention to detail
• Proven organizing and planning skills
• Flexibility to work varied and extended hours, as business dictates
• Ability to sit for long periods of time
• Ability to make decisions and work without close supervision
• Ability to handle stress and work in a fast-paced environment
• Strong multi-tasking abilities to effectively complete tasks in timely manner
• Ability to concentrate on a task over a period of time without losing focus
• Ability to effectively communicate, both verbally and in writing so that others will understand and follow directives
• The ability to learn and adapt quickly to different operating systems and software programs
• Ability to be proactive
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to deal fairly and tactfully with employees, providing clear and consistent leadership and guidance when speaking to security officers
• Ability to identify critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate action

Reporting Structure:

This position reports to the Operations Manager. In addition, the position will receive direction from other Senior Fusion Security Management from time to time.

Shift Structure:

• Full time: 40 hours per week
• Shift Model: 12-hour shifts, based on a 4 day on 3 day off schedule
• Availability: 7 days a week including weekends
• Location: Head Office in Burnaby

Company Perks:

• Pay rate: $22/hour
• Extended health and dental benefits (we pay your premium)
• Access to on-site gym
• Paid training and subsidies for industry accreditations
• Reimbursement of Security License renewal fees (for full-time employees only)
• Access to exclusive employee discounts on over 5000 products & services
• Referral Bonus Program

Please submit your current resume with a cover letter detailing reasons for your interest in this position and stating the reason why you think you would be the best candidate for the position.

Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.

(Part 1, Section 2) of the Security Services Act of British Columbia requires all Security Services Workers are required to hold a valid BC Security License to be employed or employable. Any applicant without a valid BC Security License will be automatically disqualified. For more information please visit: http://www.bclaws.ca/civix/document/id/consol20/consol20/00_07030_01#section2