Dispatch & Office Support

We are seeking a motivated individual to join our team as a Dispatch & Office Support Specialist. This role requires strong customer service and organizational skills, with no prior experience in accounting or project coordination needed. Ideal for a mid-entry level candidate with a sharp mind, the position offers a unique opportunity to grow.
Responsibilities include scheduling, managing phone lines as the primary contact, overseeing the Aftercare inbox, and maintaining BuildOps scheduling systems. Comprehensive support will be provided to ensure a smooth onboarding process and gradual exposure to responsibilities.

Company Description:

True Mechanical is one of BC's largest full-service, self-performing mechanical contractors. We specialize in designing and installing plumbing and HVAC mechanical systems of varying complexities for commercial, residential, institutional, industrial and retrofit projects.

We are people-centric and value-based, and we believe in creating a positive and supportive environment where diverse people can come together to thrive. At True Mechanical, we believe that transparency is key and that clear information is vital to building relationships as much as it is to the systems we install. We encourage our team members to provide their input on what can make us better so we can, in turn, help them be the best they can be in our trade.

Why Work for True Mechanical?

Compensation and Benefits:

• We are proud to provide competitive and comprehensive compensation to our team.
• 100% employer-paid extended health care, training allowances, employee perks & RRSP contributions.
• We believe compensation should come in more forms than a pay-check: team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.
  

Our top benefits include:

• Dental - 100% coverage on basic services
• Prescription Drug coverage
• Mental health supports, including Registered Clinical Counsellors, Psychologists, Clinical Counsellors, Psychoanalysts, Social Workers and Psychotherapist
• Massage therapists
• Speech therapists
• Physiotherapists
• Naturopaths
• Acupuncturists
• Chiropractors
• Podiatrists or chiropodists
• Emergency Travel Assistance

As a full-time employee, you participate in the following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

• Accidental Death & Dismemberment and Life insurance up to $350,000 up to age 65; then up to $175,000 up to age 70.
  Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.
• Short-Term Disability up to $700 per week for a maximum of 26 weeks
• Long-Term Disability up to $6,000 per month up to age 65.

ROLES & RESPONSIBILITIES

• Strong work ethic and excellent customer facing skills.
• Ability to communicate quickly and efficiently with clients and team members.
• Match client's needs with the appropriate technician for each service/warranty appointment.
• Schedule and track all warranty/custom services technicians, ensuring reports completed and work orders marked as ready for invoicing, parts on order, or return required.
• Provide accurate details to assigned technicians is provided to ensure they have what they need what they might need is with them
• Strong record keeping with administrative skills to be able to use basic computer programs including Microsoft Office, Adobe Acrobat
• Respond to complaints and resolve issues or forward them to management

*Responsibilities may be adjusted based on company needs and growth.

Qualifications & Skills

• 2 years + experience in customer service and/or dispatch roles
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.
• High attention to detail and accuracy.
• Ability to manage multiple deadlines in a fast-paced environment.
• Strong communication and interpersonal skills.
• Willingness to learn and grow within the company.