Administrative Assistant

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Administrative Assistant
Customer Service Support

Edmonton, AB

Temporary Long-Term, Full Time Position (6 months with possibility of extension)

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, each with unique skills, expertise and perspective, work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. Located in four offices in Edmonton and Calgary, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province's Workers' Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

We are looking for enthusiastic individuals responsible for providing exceptional customer service and professional administrative support to our Client Services Department in Edmonton.

Your Administrative Assistant responsibilities:

• Monitoring of tasks received on closed claims to determine priority and action required.
• Managing systems for work distribution for claim teams (split lists) to ensure adequate coverage during absences.
• Assist with tracking availability and updating coverage for approximately 40 client services teams.
• Providing performance development templates for claim teams periodically throughout the year.

• Works with other Administrative Assistants in the unit to ensure coverage and administrative support requirements are met throughout teams.
• Process claim related travel arrangements and payments where decisions are present.
• Contribute to efforts to introduce and promote process improvements.
• Participate in team meetings, functions and other activities occurring both in office and virtually.

Your experience and skills:

• High school diploma supplemented with two years related experience.
• Certificate or diploma in Office Administration would be an asset.
• Strong technical skills in Microsoft Word and Excel.
• Exceptional communication and customer service skills.
• Reliability and time management are integral to success in this position.
• Must be skilled at proofreading and preparing various types of correspondence in a timely, accurate manner.
• Excellent organizational skills along with the ability to work well independently with interruptions.
• Equivalencies may also be considered.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You'll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

Salary: $46,924 to $52,131 per annum (Pay Grade 5)

This position is temporary for a period of up to six months with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta and be able to work in person in our Edmonton downtown office as required by their position.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Posting Date: March 10, 2025

Closing Date: March 14, 2025