Receptionist

Reporting to the Office Managers, the Receptionist is responsible for providing clerical and administrative and scheduling support to ensure that office, reception and scheduling services are provided in a courteous, effective, and timely manner.

RESPONSIBILITIES:

• Greeting visitors, determine purpose of visit, and direct visitors to appropriate person or service

• Answer and forward telephone calls, take messages, schedule appointments

• Accounts Payable & Accounts receivables processing and collection

• Processing Resident Census

• Maintain records as required and performs clerical work as assigned following Extendicare policies and procedures; maintain current, orderly filing system

• Handle payments and trust deposits and withdrawals from families and residents, distribute mail

• Maintain office equipment by following guidelines in owner manuals and contacting service repair as necessary

• Monitor front door for residents at risk to elope

• Adhere to established policies and procedures regarding quality assurance, fire, safety, and environment and infection control.

• Replace Staffing Scheduler and all duties when required

• All other duties as assigned.

QUALIFICATIONS:

Applicants must possess:

• Post-Secondary education with a payroll, customer care focus.

• Excellent interpersonal, communication and organizational skills

• Knowledge and experience in:

• standard office practices,

• use of office equipment,

• computer fundamentals and software

• Proficiency in Word and Excel is a requirement

• Demonstrated competencies in planning, time management, ability to determine the priorities of duties and tasks and to be self-directed in their completion