Receptionist

POSITION SUMMARY:

Status

Reporting to the Administrative Manager and/or designate the Receptionist will be responsible for all aspects of reception and office procedures.

Status: Casual

POSITION RESPONSIBILITIES:

• Organizes and maintains the functions of the reception desk.
• Greets and communicates with all residents, guests, staff, volunteers, and visitors in the facility in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner. Takes message if necessary. Ensures a return call (to caller) if person is not available.
• Monitors and responds to the tenant emergency call system (Lifeline).
• Coordinates shift coverage due to short calls (less than 24 hours' notice); thereby, filling the vacancy (due to sick calls, etc.); as required. Following established facility guidelines/procedures.
• Supporting the activities of the reception team: orienting members to the work routines, assisting with task and ensuring accurate and timely task completion.
• Follows policies and procedures of the facility.
• Responsibility for the booking of any rooms for meeting/training.
• Performa all other duties as required.
• Booking vacant shift, ensuring adequate staffing as per the schedule and licensing requirements while adhering to the collective agreement and relevant procedures.

POSITION QUALIFICATIONS:

• Grade 12 education.
• Graduation from a Secretarial/Administration program would be considered an asset.
• 2 years recent related experience or an equivalent combination of education, training or experience.
• Computer literate with intermediate or advanced Excel and Word.
• Excellent written and oral communication skills.
• Customer service oriented; interest/passion working with seniors.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Strong interpersonal and communication skills.
• Proficient computer skills in Microsoft Office software ( Word, Excel, Mail and others)
• Exceptional attention to detail and accuracy.

SKILLS AND ABILITIES:

• Ability to type 45 wpm.
• Ability to plan, organize and prioritize.
• Knowledge of general office procedures.
• Ability to manage high volume of work and manage several tasks at once.
• Ability to work independently and in cooperation with others.
• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents.